TERMS & CONDITIONS

REPEAT ORDERS

Please specify the P.O. number, invoice number, sales order number or design number. Import orders: Die charge is applicable on repeat orders placed 2 years after original order date.

DELIVERY

Delivery times are always specified from the date of artwork approval. Delivery times are specified for each product in the catalogue and indicate when the product will be ready to leave the factory.

SHIPPING

Catalogue prices do not include shipping costs. All claims for damaged and lost goods in transit or for delayed delivery must be filed by the distributor/recipient with the carrier on receipt.

SPLIT SHIPMENTS

When an order goes to the same address on different dates or when multiple shipments go to different addresses on the same date. Add $10.00 per address, plus actual shipping charges. Split shipments to different provinces will require separate invoices due to different tax rates. Add 25$ per invoice.

PRICING

Effective February 1st, 2022 and subject to change without notice. Prices are quoted in Canadian funds, F.O.B. Pointe-Claire, Quebec. GST and Provincial Sales tax will be added to invoices where applicable.

CORRECTIONS/CANCELLATIONS

Orders that are cancelled or that require corrections will be charged for all work completed, including any applicable artwork, die or set up charges.

RUSH CHARGES

A rush charge may be applicable to any order required in less than the time indicated in the catalogue for that product. Please contact factory for more details.

UNDER MINIMUM CHARGE

$144.00 (G) - Aless than minimum charge will be added for quantities between 25% and 99% of the catalogue minimums for all product categories unless otherwise specified.

PRE-PRODUCTION / SPEC SAMPLES

$150.00 (G) plus applicable extra charges (modeling fees, etc.) 100% refundable - excluding applicable extra charges (modeling fees, etc.) with an ensuing minimum order of 250 units.

CONCEPTUAL DESIGN

Artwork without an order or without vectored art. $75.00(C)/hour 50% of this charge will be credited when an order ensues.

RANDOM SAMPLES

Available free of charge if the unit value is less than $3.00. Any random samples with a value greater than the above said amount will be billed at the end column price. Transport costs other than regular mail are the responsibility of the distributor.

OVERRUNS / UNDER RUNS / BACKORDERS

All orders are subject to a 5% overrun or under run and will be billed accordingly. Orders requiring exact quantities will be subject to a 5% surcharge per unit. A backorder request will be granted if the quantity shipped is more than 5% under the requested quantity.

RETURNS

Goods should be inspected immediately upon arrival. Claims for returns and/or quantity discrepancies must be made within 10 days of receiving the merchandise. A written authorization from the factory is required prior to the return of merchandise. All unauthorized returns will be refused.

PRODUCT SPECIFICATIONS

We reserve the right to make changes in specifications, colours and materials without notice or obligation, and specifically reserve the right to alter, withdraw or discontinue products at any time without notice or obligation.

NEW ACCOUNTS

A credit application is required for all new accounts, and the first order must be paid in full prior to shipping.

PAYMENT OF ACCOUNTS

Upon credit approval, terms are net 30 days. We accept Visa, MasterCard, cheques, and direct deposit. For orders over $5,000 only cheques and direct deposit will be accepted unless otherwise approved by the factory. Interest charges of 1.5% per month will be billed on overdue accounts.

Credit cards will be accepted for payment at the time of billing, otherwise a 2% surcharge will be applied. NSF cheques are subject to a $25.00 charge, and will result in loss of credit privileges.

MODEL MOLDS

All dies, model molds and materials used in manufacturing remain property of FARO.

TRADEMARKS/COPYRIGHTS

Faro will not accept responsibility for any copy right or trademark infringement arising from distributors orders. FARO assumes customers have obtained permission to reproduce logos and trademarks.

RIGHT TO PROMOTE

We reserve the right to use all products in our advertising and displays unless advised in writing by the customer.

COUNTRY OF ORIGIN

Federal law requires that all imported items bear the mark of the country of origin where the product is manufactured.

INVOICE AMOUNT

Minimum : $150.00.